A straightforward way to request a refund.

Use this page if you need help with a Basepass membership purchase.

How to request a refund

Submit the form below or email info@reelpop.co from the address used at checkout so we can locate the purchase.

How refunds are processed

Approved refunds are returned to the original payment method through Stripe. Your bank or card provider controls how long the credit takes to appear.

Need additional help?

Email info@reelpop.co with your checkout email and a short description of the issue.